By having an online questionnaire, 145000 people were requested regarding their opinion concerning the encounters they’d in their last plane tickets and every one of the standards that influence them in an optimistic or negative way around the final satisfaction.
In the outcomes of this survey, the possibility air carriers clients have between 41 and 55 years old (37, 63%) with research level in which the 77, 73% possess some type of univertity degree and therefore are really working (77, 26%). Regardless of this – states Mariano Pelizzari, Travelgenios Boss – the initial motivation for people to jump in is turism or leisure (45, 02%), then family or perhaps buddies visits (30, 41%).
Speaking about air carriers companies, it’s well valorated the ability to help make the sign in (74, 05% considers this inside an optimistic way), really extended on its online version, which makes simpler in addition to faster the boarding. The problem of including luggage inside the ticket cost is well valorated for that 47, 07%.
Among the nearly all determinant fact for buying an airplane ticket is cost. As Pelizzari describes, 68, 04% of people are trying to find a suitable or excellent cost prior to making their bookings.
The area left for legs is not good examined. 40, 9% from the requested vacationers think is not enough. However, hands luggage space is valorated in an optimistic way by 51, 20%. In the outcomes of Travelgenio’s and Travel2bes vacationers satisfaction survey, 72, 16% from the clients situate this problem in acceptable (41, 92%) and ideal (30, 24%).
Mariano Pelizzari states it’s surprising how purchasing habits have transformed on the couple of years. Really, 70, 47% from the clients buy their tickets by having an online travel agency although just the 25, 83% get them directly within the air carriers web. Also, he addes 66, 43% from the people used an online cost browser for finding the locations while only 17, 05% of these go straight to a couple of from the online travel agencies like Travelgenio
91, 39% from the customers notice that cost is easily the most decisive aspect for that ultimate decision, in addition to 74, 34% declares that schedule can also be essential for them.
Finally, Mariano Pelizzari clarifies the reliability from the travel agency or web site is taken into consideration by 51, 85% from the participants, while 42, 89% also believe it is necessary a concrete flight organization. This are data we ought to think carefully.
Travelgenio As Well As Travel2be Starts An Airlines Travelers Satisfaction Survey Form
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